01

Digital products are different

• Digital codes, keys, account credentials, top-ups and subscriptions cannot be physically returned. Once a code or credential has been revealed, delivered or redeemed, the order is normally final.
• A change of mind, accidental purchase, wrong region, wrong platform, device incompatibility or failure to read the product description is not a valid refund reason.

02

When we will investigate a refund

• The product was not delivered within the stated processing time and support cannot complete delivery.
• A code was confirmed invalid before redemption, provided you report it promptly with the requested evidence.
• We delivered a materially different product from the confirmed order and cannot provide a replacement.

03

Evidence and reporting

• Contact support as soon as possible, preferably within 24 hours of delivery. Include the order ID and clear, unedited screenshots or video showing the issue and the redemption history where applicable.
• Do not reveal, resell, transfer or attempt to redeem a disputed product repeatedly. We may verify activation or redemption status with the supplier or platform.

04

Non-refundable situations

• Successfully delivered or redeemed codes, completed top-ups, delivered account credentials, activated subscriptions and completed social-media services.
• Incorrect player ID, username, server, region, platform, email or other information entered by the buyer.
• A platform ban, account restriction, game update, regional limitation or policy action occurring after valid delivery, unless the listing expressly promised otherwise.

05

Approved refunds

• Approved refunds may be issued to the original payment method or SastiGames balance depending on the payment channel and circumstances.
• Processing times depend on the payment provider. Non-refundable provider charges or exchange-rate differences may be deducted where legally permitted and clearly applicable.