01

Automatic delivery

• Eligible codes, keys, account details and subscriptions may be delivered automatically on the order page or by email after payment confirmation.
• Automatic delivery is usually quick, but payment review, supplier response and security checks can cause delays.

02

Manual delivery

• Manual products are processed by our team or supplier. Estimated times shown on the product page are targets, not guarantees during outages, maintenance or unusual demand.
• Keep your order ID available and ensure your email address and order details are correct.

03

Top-ups and social services

• Top-ups require the correct player ID, server and region. Social services require a valid public link or username and compliance with the service instructions.
• Do not change the username, make the profile private, delete the target content or place overlapping orders while delivery is in progress.

04

Delivery problems

• Check your order page, spam folder and entered details before contacting support.
• If an order remains pending beyond the stated time, contact us with the order ID. We will complete, replace or refund an eligible order after investigation.